Support

• Clinic customers: message the wawa team from inside the platform (the chat launcher), or through your implementation contact.
• Vendors and partners: work through the clinic you are integrating with; they will loop in their wawa contact. A clinic must authorise access to its data before we can help with account-specific questions.
• Interested in an integration that is in development? Ask through either route above and we will get back to you about availability.
• End-user guides for clinic staff and patients live in the Help Center.
• New releases, including new integrations, are announced in our newsletter.

What to include

For an integration:

• the integration and server name in wawa, and the clinic;
• what you did and what you expected, with the time (and time zone);
• the error shown by Test Connection or on the integration's Events tab, if any.

For the API or webhooks:

• your region host and the API client name (from GET /api/v2/me);
• the request method, path and time (UTC), and the response status and body;
• for webhooks, the Wawa-Event-Id and Wawa-Delivery-Id headers.

Never include passwords, client secrets, access tokens or signing secrets in a support request.